Cookie policy
This Cookie Policy explains how MARTELL LUIGI SL ("we", "us", "our") uses cookies and similar technologies on our website and learning platform at courses.fluentenglish.school ("Our Site").
By using Our Site, you agree that we can store and access cookies as described in this policy. You can manage your cookie preferences at any time through your browser settings.
1. Definitions and Interpretation
In this Cookie Policy, unless the context otherwise requires:
- "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.
- "Cookie Law" means the relevant provisions of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), the Spanish data protection law (LOPDGDD), and applicable e-privacy rules.
- "Personal data" means any information relating to an identified or identifiable natural person, as defined by GDPR.
- "We/Us/Our" means MARTELL LUIGI SL, owner of the Fluent English online school.
2. Information About Us
Website owner: MARTELL LUIGI SL NIF: B64907264
Registered address: Carrer Collsabadell, 74, 08450 Llinars del Vallès, Barcelona, Spain
Email: info@fluentenglish.school
Telephone: +34 621 14 53 17
3. How Does Our Site Use Cookies?
Our Site uses cookies to:
- Ensure the website and online school function properly;
- Allow you to log in and access your courses securely;
- Remember your preferences (such as language and cookie settings);
- Process payments securely;
- Measure the performance of our content and advertising;
- Improve our services and user experience.
We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data are protected and respected at all times.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for Our Site to function. Without them, we cannot provide key features such as secure login, course access, or payment processing.
4.2 Functional Cookies
These cookies allow Our Site to remember choices you make (such as language, cookie preferences, and layout) and provide enhanced, more personal features.
4.3 Analytics and Performance Cookies
We may use platform-level analytics to understand how Our Site is used (for example, which pages are visited most often and how learners move through the course player). This information is typically aggregated and does not identify you personally.
4.4 Marketing and Tracking Cookies
Our Site may use tracking tools such as Meta Pixel and cookies placed through MailerLite forms to help us understand engagement with our content, measure the effectiveness of our advertising, and improve communication with our audience.
These tools do not provide us with personal identification data unless you choose to submit it (for example, by filling in a form or subscribing to our newsletter).
5. Cookies Used on Our Site
5.1 First-Party Cookies (Set by Us / LearnWorlds)
The following first-party cookies may be placed on your device when you use Our Site:
| Name of Cookie | Purpose | Strictly Necessary | Expires |
|---|---|---|---|
| XSRF-TOKEN | Helps protect the site against cross-site request forgery and preserves login security. | Yes | When you close your browser |
| DPSettings | Remembers your cookie consent and preference settings. | Yes | Approx. 12 days |
| slim_session | Preserves user login information and session state within the platform. | Yes | Approx. 2.5 days |
| affiliate | Tracks purchases made through affiliate links to ensure proper credit to affiliate partners (if applicable). | No | According to affiliate program settings |
5.2 Third-Party Cookies
Our Site uses certain trusted third-party services which may set cookies on your device. These cookies are used for essential functions (such as processing payments), embedded media, and marketing/tracking.
5.2.1 Stripe (Payment Processing)
We use Stripe to process payments securely. Stripe may place cookies on your device to enable payment transactions and prevent fraud.
| Name of Cookie | Provider | Purpose | Expires |
|---|---|---|---|
| __stripe_sid | checkout.stripe.com | Used to process payments and maintain secure sessions during checkout. | Approx. 30 minutes |
| __stripe_mid | checkout.stripe.com | Helps Stripe distinguish users and manage payment sessions. | Approx. 1 year |
| cid | checkout.stripe.com | Used to support secure payment processing. | Approx. 3 months |
5.2.2 Vimeo (Embedded Videos)
Some of our course content may be delivered via embedded videos hosted on Vimeo. Vimeo may place cookies to remember your player preferences and collect basic usage statistics.
| Name of Cookie | Provider | Purpose | Expires |
|---|---|---|---|
| vuid | vimeo.com | Collects basic analytics about video usage (e.g. which videos are watched). | Approx. 3 years |
| player | player.vimeo.com | Remembers user’s video player settings. | Approx. 1 year |
5.2.3 Cloudflare (Security)
Our platform may use Cloudflare for security and performance. Cloudflare may place cookies to identify trusted traffic and protect Our Site.
| Name of Cookie | Provider | Purpose | Expires |
|---|---|---|---|
| cf_clearance | cloudflare.com | Remembers that a visitor has passed a security check (e.g. Captcha) and allows continued access. | Approx. 4 hours |
5.2.4 MailerLite (Newsletter & Forms)
We use MailerLite to manage email subscriptions and forms. MailerLite may set cookies to track newsletter sign-ups and engagement with forms on Our Site.
These cookies help us understand which forms are used and how our email campaigns perform. They generally store anonymous or pseudonymised information related to your interaction with our forms and emails.
5.2.5 Meta (Facebook) Pixel
We use Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising on Facebook and Instagram and to deliver more relevant ads to visitors who have shown interest in our courses.
Meta may set cookies such as _fbp and others to identify browsers and understand user interactions with our site and ads. The specific cookies may change over time according to Meta’s policies.
5.3 No Google Analytics
We do not currently use Google Analytics or other external analytics tools for general website statistics on Our Site.
6. Consent and Control
When you first visit Our Site, you may see a cookie banner giving you the option to accept or reject non-essential cookies. By continuing to use Our Site after seeing the banner, you agree to our use of cookies as described in this Policy.
In addition, most web browsers allow you to control cookies through their settings. You can usually:
- Delete existing cookies from your device;
- Block all cookies;
- Block cookies from specific sites;
- Set your browser to notify you when cookies are set.
Please note that if you disable or block certain cookies, some parts of Our Site may not function correctly, and you may not be able to access your courses or complete payments.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example, if we add new services or if the law changes. Any changes will be posted on this page, and your continued use of Our Site after the changes are made will constitute your acceptance of the updated policy.
8. Further Information
If you would like to know more about how we use cookies, you can contact us at: info@fluentenglish.school.
For more information about how we handle your personal data, please see our Privacy Policy and our Terms & Conditions.
