Privacy

This Privacy Policy explains how MARTELL LUIGI SL ("we", "us", "our") collects, uses, and protects your personal data when you visit fluentenglish.school or enroll in our online courses.

We comply with the General Data Protection Regulation (GDPR) and the applicable Spanish data protection law (LOPDGDD).

Our contact details:
MARTELL LUIGI SL
Carrer Collsabadell, 74
08450 Llinars del Vallès, Spain
Email: info@fluentenglish.school

1. What Personal Data We Collect

We may collect the following information:

a. Information you provide voluntarily

First name and surname
Email address
Password (encrypted by LearnWorlds)
Billing information required by Stripe
Your messages or comments inside our platform

b. Information collected automatically

IP address
Browser type and version
Device information
Course progress
Site usage information
Cookies (see our Cookie Policy)

c. Payment information

We do not store or process your credit card details.
All payments are handled securely by Stripe, a PCI-DSS compliant provider.

2. How We Use Your Personal Data

We use your data to:

Provide access to our online courses
Process payments
Send transactional emails (e.g., enrollment confirmation)
Send newsletters and updates (only if you opt in)
Improve our website and services
Comply with legal obligations

We do NOT sell your personal data.

3. Legal Basis for Processing

We process your data under the following lawful grounds (GDPR):

Performance of a contract (course access)
Consent (newsletter, marketing)
Legitimate interest (improving services)
Legal obligation (tax and invoicing)

4. Sharing Your Data

We only share your data with trusted service providers necessary to operate our business:

LearnWorlds (course platform)
Stripe (payment processing)
MailerLite (email marketing)
Meta (Facebook) Pixel (if you interact with our ads)

These providers comply with GDPR.

We do not share your personal data with third parties for marketing.

5. How Long We Keep Your Data

We keep your personal data:

For as long as you have an account
For legal/accounting purposes when required
Until you request deletion

You may request deletion at any time.

6. Your Rights (GDPR)

You have the right to:

Access your data
Correct inaccurate data
Request deletion (right to be forgotten)
Restrict processing
Object to marketing
Request data portability

To exercise your rights, contact info@fluentenglish.school.

7. Security

We use LearnWorlds’ secure infrastructure and industry-standard measures to protect your data.

While no system is 100% secure, we take all reasonable steps to keep your information safe.

8. International Transfers

Some service providers may store data outside the EU.
In these cases, transfers are made under GDPR-approved mechanisms such as Standard Contractual Clauses.